Will independent service void my warranty?
No. Under the US Magnuson-Moss Warranty Act, a manufacturer cannot void your warranty simply because an independent shop performed the maintenance. They can deny a specific claim if the work caused the failure, which is why we document everything and use correct parts and fluids. Keep your invoices — they are your record.
Do you have the right diagnostic equipment?
Yes. These cars need marque-specific tools to read and reset the systems that matter, and generic OBD scanners will not do it. Tell us the car when you book and we will confirm we can cover what you need before you drive out.
Where do parts come from?
Genuine parts where it matters, quality OE-equivalent where it makes sense and saves you money. We will tell you which we are proposing and why before we order anything.
How much cheaper is this than the dealer?
It varies by job. The bigger differences are usually labour rate and the fact that we will tell you what can wait. We quote in writing after inspection so you can compare directly.
Can you collect the car?
Ask when you book. For cars that should not be driven far, or that are low enough to be awkward on public roads, we can talk through transport options.
My car has been sitting. Where do we start?
An inspection before anything else. Cars that sit develop fluid, fuel, battery and brake issues that have nothing to do with mileage. We will give you a prioritised list separating safety items from things that can wait.