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Service Agreement

This sets out what you can expect from us and what we need from you when a vehicle is left at Artec Automotive. It sits alongside our Terms of Service. Last updated August 2026.

Before work starts

We inspect the vehicle and give you a written estimate covering the work discussed. Nothing is carried out until you have authorised it.

If we find something during the work that changes the scope or the cost, we stop and contact you. You decide whether to proceed. We will not carry out unauthorised work and then present you with the bill.

What we will do

  • Tell you what we find, including what does not need doing yet
  • Photograph anything that needs explaining, so you can see it rather than take our word for it
  • Use the correct parts and fluids for your vehicle, and tell you which we are using
  • Give you an honest timeline, and tell you as soon as it changes
  • Return replaced parts if you ask before the work is done
  • Keep a record of what was carried out, which matters for warranty and resale

    • What we need from you

  • An accurate description of the problem, including when it happens
  • A phone number we can reach you on while the vehicle is with us
  • Prompt authorisation when we call, since the vehicle occupies a bay while it waits
  • Removal of valuables and personal items before you leave the vehicle
  • Collection within three business days of the work being completed

    • Diagnostics

    Diagnostic time is chargeable. Finding a fault is work, and on modern vehicles it is often the larger part of the job. Where we quote a diagnostic charge and then carry out the repair, we will tell you how the two relate.

    Intermittent faults can take more than one visit to isolate. We will tell you honestly when we are not certain, rather than replacing parts and hoping.

    Timelines

    We give realistic estimates and update you when they move. Parts availability is the usual cause of delay, particularly on older and exotic vehicles where a component may come from overseas or need making.

    Restoration and fabrication are quoted and scheduled differently, in stages, with progress and cost reported as the work goes on.

    Payment

    Payment is due on completion, before collection. Larger projects may be staged, agreed in writing before work begins. We accept cash, debit and major credit cards.

    If something is not right

    Tell us. Bring the vehicle back and we will look at it. Our workmanship is warranted for 12 months or 12,000 miles on repairs using parts we supplied, and we would far rather put something right than have you go elsewhere.

    Please contact us before having corrective work done by someone else, because we cannot assess a repair we have not seen.

    Contact

    Artec Automotive, 1421 Old County Rd, Ste C, Belmont, CA 94002. Phone (650) 292-2435. Email [email protected].