Privacy Policy

This policy explains what Artec Automotive collects when you use this website or bring a vehicle to us, why, and what we do with it. Last updated August 2026.

What we collect

When you send an enquiry through this website we collect your name, phone number, email address, the vehicle you tell us about, and anything you write in the message. If you provide a VIN, we collect that too.

When you become a customer we hold your contact details, vehicle details and service history, because we need them to do the work and to advise you sensibly next time.

We also collect standard analytics: pages visited, how you arrived, device type, and approximate location derived from your IP address. This is aggregate information about site usage, not a record of you personally.

Why we collect it

To respond to your enquiry and arrange the work

To carry out and invoice the work, and keep a record of what was done

To contact you about your vehicle, including service reminders where you have asked for them

To understand which pages and advertising bring people to the site

To meet our record-keeping obligations

Marketing

We only send marketing email to people who have ticked the box asking for it. You can unsubscribe from any message, or tell us and we will remove you. We do not sell or rent your details to anyone.

Text messages and how we obtain consent

SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes. No mobile opt-in data is shared.

We only send text messages to people who have given express written consent to receive them. Consent is never assumed from having your number on file, and it is not a condition of purchasing any product or service from us.

Consent is obtained in one of three ways:

On the booking form at artecautomotive.com, by ticking the box marked “Text me about my vehicle” and submitting the form with your mobile number. The box is unticked by default.

In writing on the service authorisation form you sign when you leave a vehicle with us, by ticking the box consenting to text messages.

By replying START, YES or JOIN to a message from us, or by asking a member of staff to add you and confirming by text.

Where consent is given, the disclosure shown to you reads: “By checking this box you agree to receive text messages from Artec Automotive at the mobile number provided, including appointment confirmations and reminders, updates on work in progress, notification that your vehicle is ready, and estimates or approval requests. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.”

The messages we send are: appointment confirmations and reminders, updates on work in progress, notification that your vehicle is ready for collection, estimates and approval requests, and — only where you have separately opted in — occasional offers and service reminders.

Messaging frequency may vary. Message and data rates may apply. To opt out at any time, reply STOP to any message; you will receive a single confirmation and no further texts. For assistance, reply HELP or visit artecautomotive.com, or call the shop on (650) 292-2435. Carriers are not liable for delayed or undelivered messages.

We keep a record of when and how each consent was given, and for how long. You can ask us for that record at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Information may be shared only with the service providers who deliver the messages on our behalf, and they are not permitted to use it for any other purpose.

Who we share it with

Your enquiry is stored in our shop management system so the team can act on it. We use third-party services to run the website, send email, process payment and measure advertising, and those providers process data on our behalf under their own terms.

We share information with others only where you have asked us to, where it is needed to complete work you have authorised, or where the law requires it.

Cookies and tracking

This site uses cookies for analytics and advertising measurement, including Google Analytics and Meta advertising tools. These tell us how the site is used and whether an advertisement led to an enquiry.

You can block or delete cookies in your browser. Doing so will not stop the site working.

Where you submit an enquiry, we may pass a hashed version of your email address and phone number to advertising platforms so they can match the enquiry to an advertisement. Hashing means the platform receives a scrambled value, not your actual address or number.

How long we keep it

Enquiries that do not become jobs are kept for two years. Customer and vehicle records are kept for as long as you remain a customer and for seven years afterwards, which is the period our accounting and warranty obligations require.

Your rights

California residents have rights under the California Consumer Privacy Act, including the right to know what personal information we hold about you, to request its deletion, to correct it, and not to be discriminated against for exercising those rights.

We do not sell personal information, and we do not share it for cross-context behavioural advertising in the sense the CCPA defines.

To make a request, email [email protected] or call (650) 292-2435. We will verify your identity before acting, because we are not going to hand over someone else's service history to whoever asks.

Security

Enquiries are submitted over an encrypted connection and stored in access-controlled systems. No system is perfectly secure, but we do not hold card numbers, and we limit what we keep to what we actually need.

Children

This site is not directed at children and we do not knowingly collect information from anyone under 13.

Changes

We will update this page when our practices change, and the date at the top will tell you when that last happened.

Contact

Artec Automotive, 1421 Old County Rd, Ste C, Belmont, CA 94002. Phone (650) 292-2435. Email [email protected].